Infra Tech Support Practitioner

About The Role




Project Role :Infra Tech Support Practitioner





Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.



Must have skills :Splunk Enterprise Architecture and Design




Good to have skills :Python (Programming Language), Microsoft Azure DevOps, Ansible on Microsoft AzureMinimum



7.5 year(s) of experience is required




Educational Qualification :15 years full time education


Summary:An individual should have a proven experience of more than 5 yrs. into Splunk, with more than 8 yrs. of experience overall.Hold great ability to understand the business requirements and converting them into solution designs,Should be quality oriented, Committed to deliver, pragmatic and solution oriented and most importantly a team player and with great communication skills. Key Responsibilities:-- Strong automation experience with YAML/python, build & release pipelines- Plan and strategize new optimized solutions - Should have SRE mindset, eliminating toil & targeting automation for any manual & repeatable task.- Strong Architecture knowledge (distributed search/index lifecycle/cluster bundle/manage apps/rolling operation/buckets management)- Multi-Site Clustering (both Search heads & indexers stack) with replication strategies- Indexes management-


Summary Indexes/DM Acceleration/Scheduled searches- Maintain Jobs & their performance- Splunk Install/Upgrade/Uninstall- Create & Develop Monitoring Jobs for alerts- Troubleshoot issues/error via different logs- SPL (tune real-time searches)- DMC, DB Connect exposure & knowledge- Maintain & develop documents(SOPs) of the whole platform
Technical Experience:-- Strong Experience of working with YAML/Ansible for automation- Comfortable working with UNIX Platform- Basic Networking Skills- Strong Azure DevOps skills - To support 24*7 environment with rotational shifts- Experience of working into Azure Cloud environment- Strong skills into core Splunk Enterprise Administration (Architect certified-preferable)- Skills/exposure to Containerization technology, kubernetes, AKS, etc.- Skills/exposure to Observability (OTel)
Professional Attributes:-- An individual should have a proven experience of more than 5 yrs. into Splunk, with more than 8 yrs. of experience overall.- Hold great ability to understand the business requirements and converting them into solution designs,- Should be quality oriented,- Committed to deliver, pragmatic and solution oriented,- And most importantly a team player and with great communication skills.
Educational
Qualifications:-- Graduate/full time degree

Qualification

15 years full time education