Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1 L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Knowledge Management Administrative Process Design

Good to have skills : Infrastructure Service Management
Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting configured services across multiple platforms, ensuring smooth operation within established processes. The work includes addressing hardware and software issues at the operating system level, covering servers, networks, and specific software solutions. Tasks range from basic to intermediate troubleshooting, performed both remotely and onsite, contributing to the overall stability and efficiency of the technology infrastructure.

Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to ensure seamless service delivery and incident resolution.

Document technical procedures and support knowledge base to enhance team efficiency.

Assist junior team members by sharing knowledge and providing guidance on technical issues.

Monitor system performance and proactively identify potential issues to minimize downtime.

Professional & Technical Skills:

Must To Have Skills:

Proficiency in Knowledge Management Administrative Process Design.

Good To Have Skills: Experience with Infrastructure Service Management.

Strong understanding of operating system-level support across server and network environments.

Ability to troubleshoot and resolve issues at Level 1 and Level 2 support stages.

Familiarity with managing and maintaining software products and configured services on various platforms.

Competence in documenting technical processes and contributing to knowledge management systems.

The candidate should have minimum 3 years of experience in Knowledge Management Administrative Process Design.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education