Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Google Cloud Platform (GCP)

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of various platforms including infrastructure, operating systems, and networks. Collaboration with different teams and adherence to defined processes are key aspects of daily activities, aimed at sustaining optimal service performance and user satisfaction.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of technical issues and minimize service disruptions.
• Monitor system performance and proactively identify potential risks to prevent outages.
• Support junior team members by sharing knowledge and assisting in their professional development.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Google Cloud Platform (GCP).
• Strong understanding of cloud infrastructure components and their integration within enterprise environments.
• Experience in troubleshooting and resolving issues related to operating systems, network configurations, and application platforms.
• Ability to follow and implement defined operating models and processes for incident management and service delivery.
• Familiarity with remote and onsite support methodologies to effectively address user and client concerns.
• Excellent communication skills to interact with diverse teams and users, ensuring clear and accurate problem diagnosis.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Google Cloud Platform (GCP).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.