Infra Tech Support Practitioner

THE WORK:

• Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions.


• This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued.


• Join us in this exciting journey and make a meaningful impact.


• Ensure production systems are available and operating according to defined service level agreements.


• Drive incident and outage resolution and maintain clear communication throughout the process.


• Facilitate the restoration of service to the production environment efficiently and effectively.


• Establish and maintain disaster recovery procedures to safeguard critical operations.


• Maintain data retention practices in alignment with organizational policies.

HERE''S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor''s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in customer service.


• Beginner proficiency in communication skills.


• Intermediate proficiency in problem solving.


• Beginner proficiency in time management.


• Beginner proficiency in conflict resolution.