Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Microsoft Windows Server Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires managing support activities remotely and onsite, adhering to established operational procedures. The practitioner serves as the main point of contact for users and clients, carefully identifying technical issues and providing timely, effective solutions. Ensuring the stability of services and maintaining high-quality support throughout the day are key aspects of this position, which demands a proactive and responsive approach to infrastructure challenges.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance support processes and improve system reliability.
• Document and escalate complex issues to higher support levels when necessary, ensuring clear communication and follow-up.
• Assist in monitoring system performance and proactively identify potential risks or disruptions.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
• Experience with managing and troubleshooting server environments, including installation, configuration, and maintenance.
• Strong understanding of network protocols and infrastructure components related to Windows Server environments.
• Ability to diagnose and resolve issues related to operating systems, applications, and hardware in a timely manner.
• Familiarity with monitoring tools and incident management systems to ensure service continuity.
• Skilled in maintaining security standards and applying patches or updates to server systems.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft Windows Server Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.