Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : NEXThink

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients directly, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established procedures and operating models to maintain service reliability and quality, ensuring smooth operation of various infrastructure components, operating systems, networks, and application platforms throughout the day.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Document and maintain accurate records of incidents, resolutions, and knowledge base articles.
• Assist in monitoring system performance and proactively identify potential issues.
• Support continuous improvement initiatives by providing feedback on processes and tools.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in NEXThink.
• Strong troubleshooting skills across infrastructure, operating systems, and network components.
• Experience in incident management and problem resolution within IT operations.
• Ability to work effectively in both remote and onsite support environments.
• Good communication skills to interact with users and technical teams clearly and professionally.
• Familiarity with monitoring tools and service management processes.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in NEXThink.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.