Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : NEXThink

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients directly, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established procedures and operational frameworks to maintain service reliability and ensure smooth functioning of various technology platforms. Collaboration with different teams and continuous monitoring of system performance are integral parts of the daily routine, aimed at sustaining high-quality support and operational stability.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Maintain clear and timely communication with users and stakeholders to ensure transparency in issue resolution.
• Document incidents and resolutions accurately to support knowledge sharing and continuous improvement.
• Assist in the identification and escalation of complex issues to higher support levels when necessary.
• Support junior team members by sharing knowledge and providing guidance to enhance team capabilities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in NEXThink.
• Strong understanding of infrastructure components including operating systems, networks, and application platforms.
• Experience in troubleshooting and resolving technical issues in both production and development environments.
• Ability to follow defined operating models and processes to ensure consistent service delivery.
• Excellent communication skills to interact effectively with users and technical teams.
• Capability to document technical issues and solutions clearly for future reference and team learning.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in NEXThink.
• This position is based at our BDC7C - SEZ location.
• A 15 years full time education is required.