Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Microsoft Windows Server Administration

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires engaging with users and clients directly, whether remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established procedures and operational frameworks to maintain service reliability and ensure smooth functioning of various platforms. Daily activities include monitoring system performance, troubleshooting problems, coordinating with different teams, and contributing to the overall stability and quality of IT services.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Maintain accurate documentation of incidents, resolutions, and system configurations.
• Assist in the implementation of infrastructure upgrades and patches to enhance system performance.
• Support junior team members by sharing knowledge and providing guidance when necessary.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
• Experience with managing user accounts, permissions, and group policies within Windows Server environments.
• Strong understanding of network protocols and infrastructure components related to Windows Server.
• Ability to monitor and troubleshoot server performance, including event logs and system alerts.
• Familiarity with backup and recovery procedures to ensure data integrity and availability.
• Knowledge of security best practices and compliance requirements in server administration.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Microsoft Windows Server Administration.
• This position is based at our BDC7A - SEZ location.
• A 15 years full time education is required.