Infra Tech Support Practitioner

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and contribute solutions to work-related challenges, all within an environment that values your growth and enthusiasm. This role will allow you to develop your skills in Service Desk Management in a supportive and engaging setting. We look forward to welcoming your unique perspective and energy to help shape success together.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard operational continuity.

Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.

A minimum of 1 of experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Beginner proficiency in problem solving.

Intermediate proficiency in communication.

Beginner proficiency in customer service.

Intermediate proficiency in analytical thinking.

Beginner proficiency in process improvement.