Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner


Project Role Description : Provide L1L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.


Must have skills : AI Agents Workflow Integration


Good to have skills : NA
Minimum
7.5 year(s) of experience is required


Educational Qualification : 15 years full time education


Summary:
Builds and operationalizes agentic AI use cases that reduce toil and improve SRE outcomes. Translates architecture into working Copilot agents, AI workflows, and integrations used by operations teams.
Key responsibilities
Develop Copilot Studio agents for incident, change, and ops workflows
Implement RAG based intelligence using enterprise data sources
Integrate agents with ServiceNow, monitoring, and automation tools
Test, harden, and deploy agents into production environments
Add telemetry, guardrails, and fallback logic for reliability
Required skills
Copilot Studio (topics, actions, connectors, tool invocation)
Microsoft Foundry / Azure AI (LLMs, RAG, embeddings)
Prompt engineering agent behavior tuning
Python for backend logic and integrations
REST APIs, JSON, authentication patterns
ServiceNow APIs and workflow awareness
CI/CD basics, logging, monitoring, and failure handling

The candidate should have minimum 7.5 years of experience in AI Agents Workflow Integration.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualification 15 years full time education