Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Splunk Enterprise Architecture and Design, Microsoft Azure DevOps

Good to have skills : Python (Programming Language)
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

SUMMARY:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner ensures smooth operation and stability of services by adhering to established processes and operating models, while maintaining clear communication and support quality throughout the day.

Key responsibilities:-

Strong automation experience with YAML/python, build release pipelines

Plan and strategize new optimized solutions

Should have SRE mindset, eliminating toil targeting automation for any manual repeatable task.

Strong Architecture knowledge (distributed search/index lifecycle/cluster bundle/manage apps/rolling operation/buckets management)

Multi-Site Clustering (both Search heads indexers stack) with replication strategies

Indexes management

SUMMARY Indexes/DM Acceleration/Scheduled searches

Maintain Jobs their performance

Splunk Install/Upgrade/Uninstall

Create Develop Monitoring Jobs for alerts

Troubleshoot issues/error via different logs

SPL (tune real-time searches)

DMC, DB Connect exposure knowledge

Maintain develop documents(SOPs) of the whole platform

Technical Experience:-

Strong Experience of working with YAML/Ansible for automation

Comfortable working with UNIX Platform

Basic Networking Skills

Strong Azure DevOps skills

To support 24*7 environment with rotational shifts

Experience of working into Azure Cloud environment

Strong skills into core Splunk Enterprise Administration (Architect certified-preferable)

Skills/exposure to Containerization technology, kubernetes, AKS, etc.

Skills/exposure to Observability (OTel)

Professional Attributes:-

An individual should have a proven experience of more than 5 yrs. into Splunk, with more than 8 yrs. of experience overall.

Hold great ability to understand the business requirements and converting them into solution designs,

Should be quality oriented,

Committed to deliver, pragmatic and solution oriented,

And most importantly a team player and with great communication skills.

Educational Qualifications:-

Graduate/full time degree

A 15 years full time education is required.

Qualification15 years full time education