Infra Tech Support Practitioner

Role SummaryAct as the technical owner of the Flexera platform, is responsible for operating, configuring, and continuously improving the Flexera tooling landscape (Flexera One / ITAM / ITV / SaaS Manager, Beacons, Agents, integrations, and App Broker) to enable accurate inventory, license, and cost allocation outcomes for Software Asset Management (SAM) and related stakeholders. This role combines deep technical expertise with technical leadership and governance.Key Technical ResponsibilitiesTechnical IntegrationsDesign, configure, and maintain integrations with:oVMware / vCenteroServiceNowoSCCMoIntuneoActive DirectoryHands-on experience operating or implementing Flexera tooling (Flexera One and/or FlexNet Manager Suite / ITAM / ITV / SaaS Manager).oGeneral IT knowledge preferred, like registry updates, network changes, etcDesign, develop, and maintain Flexera Business Adapters (inventory and business adapters).Create and customize XML, SQL, and PowerShellbased adapters to ingest data from custom sources.Configure, support, and maintain App Broker (catalog support, workflows, notifications, and operational troubleshooting).Perform adapter mapping, staging table validation, and reconciliation with Flexera data models.Troubleshoot data ingestion, adapter failures, and reconciliation issues.Customize rules for installations, usage, exemptions, and allocations.Technical LeadershipReview and approve technical configurations and analyst outputs.Define technical standards, documentation, and operating procedures.Act as escalation point for complex Flexera technical issues.Technical Skills & Experience12+ years of ITAM/SAM experience with strong Flexera hands-on expertise.Deep knowledge of Flexera architecture, inventory beacons, and adapters.Strong SQL and data analysis skills.Experience with REST/SOAP APIs and data integrations.Strong understanding of SAM/ITAM concepts, including software inventory and license data management.Preferred Certifications-oCertified IT Visibility Operator oCertified Flexera One SaaS Management Operator oCertified Flexera One SaaS Management Technical Consultant oCertified IT Asset Management Operator oCertified IT Visibility Administrator oCertified Cloud Cost Optimization Administrator


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