GURUGRAM · FULLTIME
Infra Tech Support Practitioner
Accenture
Gurugram · onsite · Posted 71d ago
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Undisclosed2–5 yrsfulltimeGurugram
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Section · 01
About this role
THE WORK:
Discover the opportunity to make a meaningful impact through collaboration and problem-solving
You will perform independently and become a subject matter expert while actively contributing to discussions and offering solutions to work-related challenges
This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment
Join us and be part of a journey that values your contributions and encourages your professional development Ensure production systems are available and operating according to defined service level agreements Drive incident and outage resolution and maintain clear communication throughout the process Facilitate the restoration of service to the production environment efficiently and effectively Establish and maintain disaster recovery procedures to safeguard critical operations Maintain data retention practices in alignment with organizational policies and standards
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management Beginner proficiency in Service Desk Voice Support A minimum of 1 of experience in relevant related skills Bachelor's Degree in relevant field of studies
BONUS POINTS IF YOU HAVE:
Intermediate problem solving skills Intermediate communication skills Beginner analytical thinking Beginner customer service orientation Beginner time management
HERE'S WHAT YOU WILL NEED:
BONUS POINTS IF YOU HAVE:
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Section · 02
Skills
Customer ServiceService Desk Managementsubject matter expertDisaster recoveryTech SupportCommunication Skillstime managementoperationsVoice Support
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
Employee ratings
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