Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1-L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Microsoft 365

Good to have skills : NA
Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, whether remotely or onsite. The practitioner follows established procedures and operating models to maintain service reliability and quality. Daily activities include monitoring system performance, troubleshooting technical problems, coordinating with various teams, and ensuring smooth operation of infrastructure components to support organizational needs.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate with stakeholders to ensure timely resolution of technical issues and maintain service continuity.

Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.

Continuously evaluate and improve support processes to increase efficiency and customer satisfaction.

Professional & Technical Skills:

Must To Have Skills:

Proficiency in Microsoft 365.

Strong knowledge of infrastructure components including servers, storage, and network devices.

Experience in troubleshooting operating systems and application platforms in complex environments.

Ability to work with remote support tools and diagnostic utilities to resolve technical issues.

Familiarity with incident management and service request handling within IT service frameworks.

Excellent communication skills to interact effectively with users, clients, and cross-functional teams.

The candidate should have minimum 5 years of experience in Microsoft 365.

This position is based at our Bengaluru office.

A 15 years full time education is required.

Qualification 15 years full time education