Infosys Evolve | ServiceNow Consultant | Women Career Relaunch Program

5-9 YEARS OF EXPERIENCE | CONSULTANT / SENIOR CONSULTANT | SERVICENOW | LOCATION: PAN INDIA

Upskill with purpose. Build expertise. Evolve with confidence.

Infosys EVOLVE is a structured program designed to help women professionals build future-ready skills and stay ahead in the evolving technology landscape. Whether continuing your career or returning after a break, reconnect with your strengths and move forward with confidence.
Deepen your specialization, lead solution delivery, and expand your influence across enterprise ServiceNow programs.

WHAT YOU GAIN

• High-demand technology training
• Curated learning paths
• Hands-on learning and mentoring
• Readiness for future opportunities

ROLE MANDATE

Independently analyze requirements, design scalable solutions, lead configuration and development, and engage customers and delivery teams. Facilitate workshops; design secure, supportable integrations; estimate stories; review development; resolve complex defects; demonstrate solutions; support releases; mentor junior professionals; and advise stakeholders on options, risks, limitations, and best practices.


MODULE-SPECIFIC OPPORTUNITIES

HRSD
Lead HR Case/Knowledge, HR services, Shared Services, Employee Service Center/HR Hub, portals, chat, analytics, scripting, security, and integrations with SuccessFactors or other HR platforms.
ITOM/CMDB
Design Discovery, Service Mapping, CI lifecycle, CSDM-aligned models, data-source onboarding, reconciliation, quality controls, governance, and complex troubleshooting.
SecOps
Implement SIR, Vulnerability Response, Threat Intelligence, and Configuration Compliance; integrate SIEM tools, vulnerability scanners, CMDB/Discovery, and external systems.

GRC
Implement Policy and Compliance, Risk, Vendor Risk, assessments, engagements, scoring, issues, indicators, entities, Workbench, scoped security, portals, reporting, and integrations.
ITAM: HAM/SAM
Design HAM/SAM solutions across data-center and end-user environments; lead Active Directory/discovery integrations, workshops, story estimates, quality reviews, and issue resolution.
CSM
Design accounts, consumers, products, assets, sold products, install bases, cases, custom applications, scripting, enterprise integrations, prototypes, demos, and quality reviews.

PLATFORM CAPABILITIES

REQUIRED / EXPECTED

• Strong hands-on ServiceNow development, configuration, scripting, and integration experience
• Ability to lead customer discussions and independently troubleshoot
• Agile delivery, estimation, testing, documentation, and production support
• Depth in at least one listed module; cross-module exposure is advantageous, not mandatory

PREFERRED

• CSA and CAD
• Module-aligned CIS
• Advanced Administration and ITIL knowledge

Bring your experience. Build future-ready ServiceNow capabilities. Evolve with confidence at Infosys.