Infosys BPM is Hiring - Telecom Expense Management -Hyderabad

Greetings from Infosys BPM Ltd.,

We are hiring for Process Specialist(Telecom Expense Management)- Hyderabad.

Please find below Job Description for your reference:

• Job Location: Hyderabad Gachibowli ( Client location)
• Work Mode: Work from office
• Qualification: Minimum of Bachelor's Degree.
• Designation: Process Specialist .
• Experience: 2-4 years
• Shift : 24*5 (Daily 3 shifts) / Rotational Monday to Friday
• Notice Period: Looking for immediate to 30 days .

Role Purpose:

Manage daily operational coordination activities for GCID-CC, covering access management, vendor coordination, permit tracking, data center operations support, documentation management, and reporting across the 24x5 service window.

Key Responsibilities:

• Manage day-to-day GCID-CC project coordination tasks across assigned queues and regions.
• Coordinate vendor onboarding, badge creation and access provisioning across AWS-owned DCs, colocations, Edge sites and ILA locations.
• Support access management and badging workflows covering background verification, onboarding, badge issuance, and access activation.
• Coordinate with telecom vendors, data center security teams, colocation providers and AWS partner teams.
• Track task aging, SLA status, pending approvals, risks, issues, and dependencies.
• Maintain time tracking and reporting metrics based on completed tasks.
• Contribute weekly reports covering task completion, effort hours, outputs, deviations, risks and dependencies.
• Update SOPs, work instructions, training materials, and knowledge repositories.
• Ensure process compliance, quality assurance participation and high-quality delivery.
• Use approved tools and platforms only, such as Salesforce, Slack, Microsoft Office 365, Zoom, AWS tools, and COLO portals, as documented in the Work Order.

Required Skills:

• Telecom / fiber / infrastructure project coordination
• Vendor coordination and follow-up management
• Ticketing or workflow system experience, preferably Salesforce
• Data center access or colocation coordination exposure
• Strong Excel-based reporting skills
• SLA and aging tracker management
• Stakeholder communication
• SOP and process documentation
• Good to have: knowledge of fiber design and data center operations

Key KPIs:

• SLA achievement
• Aging reduction
• Request closure rate
• Reporting accuracy
• Vendor follow-up effectiveness
• Ticket update quality
• Compliance and audit readiness

If interested, please share your Updated Resume with below details to [email removed].

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Post-Graduation: (If applicable):

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Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd