Infosys BPM is Hiring For Service Desk Voice Support

Infosys BPM Launch Your Career in Service Desk International Voice Process

Job Location: Bangalore and Pune

Experience: 1 - 4 Years

Qualification: Graduate (15 years of formal education)

Type: Full-Time | 100% Work from Office | 24x7 Shift Rotation (US Shifts)

About the Role: We are looking for enthusiastic and customer-focused individuals to join our International Voice Support team. If you have excellent communication skills, a passion for helping people, and thrive in a fast-paced environment, we'd love to hear from you!

Mandatory Requirements:

• 12-18 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
• Preferred experience in store support for areas like POS, Warehouse application support
• Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
• Basic networking knowledge

What You'll Do:

• Engage with international customers to resolve queries and provide outstanding support.
• Build rapport through active listening, empathy, and professional communication.
• Deliver solutions by understanding customer needs and navigating internal processes.
• Maintain high standards of ethics, integrity, and customer satisfaction.
• Adapt to evolving tools, technologies, and workflows with agility.

Non-Negotiables:

• Fluent English communication is a must
• 100% Work From Office no hybrid or remote option
• Comfortable with night/rotational shifts (US time zones)

Interested in This Opportunity? Let's Get Started!

If this role excites you and aligns your experience, we'd love to hear from you.

Candidate Profile Details (Required for Screening)

To help us fast-track your application, please share the following details along with your updated resume:

Full Name:
Email Address & Contact Number:
Highest Qualification / Graduation Degree:
Date of Birth:
Total Professional Experience:
Relevant Experience:
Current / Most Recent Organization:
Current CTC (Annual):
Expected CTC (Annual):
Notice Period / Earliest Joining Availability:
Current Location:

Ready to Work in Night Shifts:

Send your updated resume along with the above details to:

[email removed]

Take the Next Step in Your Career!

Were excited to connect with passionate professionals who are ready to make an impact and grow their careers with Infosys BPM.

Why Infosys BPM?

• Work with a global brand
• Extensive training & upskilling programs
• Fast-track career growth in tech support or customer success
• Dynamic, inclusive, and team-oriented culture

Come build your career with Infosys BPM. Let's grow, together. We can't wait to meet you!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.Human Resources | INFY HR

www.infosysbpm.comHyderabad / Bangalore | Pune | Mysore/ Kolkata /Global Locations

Transforming Talent | Empowering Careers

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