Infosys BPM is Hiring - Employee Referral Program Lead - Bengaluru

Infosys BPM is Hiring: Employee Referral Program Lead | HR Operations | Team Management | Bengaluru

Are you passionate about driving employee referral excellence, leading operational teams, and creating impactful employee engagement programs.

We are looking for an experienced professional to lead and manage our Employee Referral Program Operations, ensuring seamless referral experience, stakeholder satisfaction, SLA compliance, operational excellence, and employee engagement.

This is not a traditional recruitment role.

If your expertise lies in managing referral programs, referral bonus processing, internal campaigns, employee communications, reporting, and team leadership, we would love to connect with you.

Position Overview

As an Employee Referral Program Lead in Infosys BPM Limited, you will own and drive the end-to-end referral ecosystem across the organization.

You will be responsible for managing referral operations, employee engagement initiatives, referral bonus governance, query resolution, reporting, process improvement, and team leadership while partnering with HR, Talent Acquisition, Finance, Payroll, and Business stakeholders.

This role requires a strong operations mindset combined with people management and stakeholder engagement capabilities.

Key Responsibilities

Employee Referral Program Management

• Manage end-to-end Employee Referral Program operations.
• Review and govern referral submissions received from employees.
• Coordinate with Talent Acquisition teams on referral status updates.
• Ensure adherence to referral policy guidelines.
• Maintain referral governance, process compliance, and operational accuracy.
• Drive continuous improvement in referral program effectiveness.
• Monitor referral funnel metrics and conversion ratios.

Referral Bonus & Reward Processing

• Manage Employee Referral Bonus (ERB) operations.
• Validate referral eligibility as per company policies.
• Coordinate with Payroll and Finance teams for payout processing.
• Ensure timely and accurate bonus disbursement.
• Handle escalations related to referral incentives and rewards.
• Maintain audit-ready documentation and payout records.

Team Leadership & People Management

• Lead and mentor a referral operations team.
• Allocate workloads and monitor team productivity.
• Conduct regular team reviews and performance discussions.
• Coach team members on quality, compliance, and SLA adherence.
• Provide guidance on process improvements and issue resolution.
• Foster a collaborative, high-performance team culture.

Team Leadership Experience Required

Candidates should have:

Experience leading teams

Work allocation and capacity planning exposure

Escalation handling experience

SLA / TAT monitoring experience

Team mentoring and coaching exposure

Employee Engagement & Referral Campaigns

Drive organization-wide referral awareness and participation through innovative engagement initiatives.

Responsibilities include:

• Designing referral campaigns.
• Running employee engagement activities.
• Conducting referral awareness sessions.
• Organizing floor walks and outreach activities.
• Developing referral promotion strategies.
• Increasing participation and referral conversion rates.
• Creating creative communication material.

Candidate must be willing to travel to any Delivery Center (DC) location across India as required to support referral program initiatives and organize RAP activities, including events, stalls, floor-walk campaigns, and other employee engagement or hiring support programs. Flexibility to travel on short notice is essential.

Preferred Experience

• Employee Engagement Programs
• Referral Campaign Management
• Employer Branding Activities
• Awareness Sessions
• Internal Events
• Canva or similar design tools

Internal Communications & Newsletters

• Create, manage, and publish referral communications.
• Develop employee newsletters and campaign mailers.
• Prepare referral program announcements.
• Create awareness content across multiple internal channels.
• Partner with communication teams to improve employee participation.

Experience in internal communication strategies will be highly preferred.

Query Resolution & Ticket Management

• Manage employee queries related to referral programs.
• Ensure SLA-driven query resolution.
• Handle escalations and complex cases.
• Track and monitor referral-related tickets.
• Deliver exceptional employee experience through timely support.

Preferred Tools

• ServiceNow
• HR Helpdesk Platforms
• IHD Ticketing Systems
• Case Management Tools
• Shared Services Platforms

Reporting & Analytics

Own and deliver operational reporting and business intelligence dashboards.

Prepare and manage:

• Referral Program Dashboards
• Utilization Reports
• Attendance Reports
• SLA Reports
• TAT Reports
• Employee Participation Metrics
• Client/Stakeholder Reports
• Master Data Reports
• Floor Walk Reports
• Monthly Governance Reports

Strong Knowledge Required In

• Advanced Excel
• Google Sheets
• Power BI
• MIS Reporting
• Dashboard Creation
• Data Analysis

Stakeholder Management

Work closely with:

• HR Leadership
• Talent Acquisition Teams
• Finance Teams
• Payroll Teams
• Business Leaders
• Shared Services Teams
• Internal Communications Teams

Ability to manage multiple stakeholders and navigate a complex environment is critical.

Must-Have Experience

Applicants should demonstrate experience in MOST of the following areas:

Employee Referral Program Operations

Referral Bonus Processing

Referral Governance

Team Leadership / Team Handling

Employee Engagement Campaigns

Internal Communications

Newsletter / Mailer Creation

Ticket Management

SLA & TAT Management

Reporting & Dashboard Creation

Stakeholder Management

HR Operations / Talent Operations / Shared Services

Preferred Background

We are particularly interested in candidates from:

• Employee Referral Teams
• Talent Operations Teams
• Recruitment Operations Teams
• HR Operations Teams
• HR Shared Services
• People Operations
• Employee Experience Functions
• Internal Mobility Programs

This Role May Not Be Suitable For

Candidates whose experience is primarily focused on:

• Agency Recruitment
• Staffing Recruitment
• Vendor Hiring
• Technical Recruitment Only
• IT Recruitment Only
• Pure Talent Acquisition Roles without significant experience in Referral Operations, HR Operations, Team Leadership, Campaign Management, and Referral Governance.

What Success Looks Like

In this role, you will:

Increase referral participation

Improve employee experience

Ensure accurate bonus payouts

Maintain SLA excellence

Lead a high-performing operations team

Deliver actionable business insights

Build engaging referral campaigns

Drive referral program growth across the organization

Apply If You Have

• 5+ years of HR Operations, Talent Operations, Referral Operations, or Shared Services experience.
• 3 - 4 + years of Team Lead / Supervisor experience.
• Strong stakeholder management capabilities.
• Exposure to employee referral programs and incentive management.
• Experience managing operational metrics and dashboards.
• Passion for driving employee engagement and operational excellence.

Keywords for Self Evaluation

Employee Referral Program | Referral Operations | Referral Bonus Processing | Team Lead | HR Operations | Talent Operations | Employee Engagement | Internal Communications | ServiceNow | Shared Services | SLA Management | MIS Reporting | Dashboard Reporting | Stakeholder Management | Recruitment Operations

If you have successfully managed Employee Referral Programs, led operational teams, driven referral campaigns, and delivered exceptional employee experiences, we encourage you to apply and be part of a dynamic, people-first organization.