Infosys BPM is Hiring - Customer Service - Ghaziabad

Greetings from Infosys BPM Ltd.,

We are hiring for Senior Process Executive ( Customer Service Voice) - Ghaziabad

Please find below Job Description for your reference:

• Job Location: Ghaziabad
• Work Mode: 100% Work from Office
• Qualification: Any Graduate
• Designation: Senior Process Executive .
• Experience: 1-2 years
• Shift : Day Shift only .
• Week offs : Rotational
• Notice Period: Immediate to 30 Days .

Role Purpose:

Please find below Job Descriptions.

• Handle customer queries via phone or other support channels.
• Provide accurate information and timely resolution to customer issues.
• Log, track, and update customer interactions in the CRM system.
• Escalate complex or unresolved cases to the appropriate team as needed.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Maintain up to date knowledge of products, services, policies, and procedures.
• Support process improvement initiatives to enhance customer satisfaction.

Maintain compliance with organizational operational standards, covering effective leave management, adherence to timelines, professional floor behavior, and active involvement in team bonding efforts.

If interested, please share your Updated Resume with below details to [email removed].

Name:

Email & Mobile Number:

Graduation:

Date Of Birth:

Post-Graduation: (If applicable):

Total experience:

Relevant experience:

Current/Previous Company name:

Current CTC:

Expected CTC:

Notice period:

Current location:

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd