Information Technology Support Specialist

Job Description:

Experience 3.0+ Years

1. Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.
2. Be logged-in and available to answer calls through our global Service Desk call centre solution.
3. Actively participate in team meetings and suggest opportunities for continual improvement.
4. Support Service Desk KPI/TTI measures.
5. Be part of a rotered on call team during weekends, this should have you on-call once a month
6. Develop and maintain both technical and customer documentation for standards, processes and procedures.
7. Monitor group email inbox and enter into ticketing system.

Working Hours: 3 shifts on a rotational basis

-06:30 - 14:30 (IST)

-14:30 - 22:30 (IST)

-22:30 - 06:30 (IST)

# Immediate start preferred