Information Technology Support Specialist

This role is responsible for delivering reliable technical support and maintaining seamless day-to-day IT operations across Mango Mass Media. It is a hands-on position that demands strong problem-solving skills, quick response times, and the ability to effectively support teams in a dynamic, fast-paced media environment.

Key Responsibilities

• Provide day-to-day IT support for desktops, laptops, printers, and peripherals

• Troubleshoot hardware, software, network, and system issues

• Set up, configure, and maintain systems, operating systems, and applications

• Manage user access, emails, passwords, and basic cybersecurity practices

• Monitor and maintain network connectivity, Wi-Fi, and internet performance

• Handle IT asset management, documentation, and vendor coordination

• Ensure data backups and security protocols are followed

• Support onboarding and offboarding processes

Required Skills & Expertise

• Strong knowledge of Windows, Mac, Linux, networking, security, and hardware troubleshooting

• Experience with Access Points, Firewalls, and Network Management

• Hands-on knowledge of NAS Storage & Backup Solutions

• Familiarity with SIEM / Security Monitoring Tools

• Experience in Windows Server & Active Directory

• Working knowledge of Microsoft 365 / Office 365

• Understanding of Endpoint Security solutions (AV, EDR, etc.)

Requirements

• 2–4 years of experience in IT support / system administration

• Strong problem-solving skills and ability to diagnose issues quickly

• Ability to work independently and manage multiple requests

• Good communication and service-oriented mindset