Information Technology Support Specialist
Artech L.L.C. · Bengaluru · onsite · Posted 46d ago
Not disclosedFresherfulltimeSourced from
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About this role
Job Title: IT Service Desk Analyst
Experience: 6 months – 2 Years
Location: Bangalore / Hyderabad
Shift: Rotational Shifts
Cab Facility: Available
Key Requirements
- Strong knowledge of computer hardware, software, applications, operating systems, and basic networking.
- Excellent communication and customer service skills.
- ITIL certification preferred.
- Experience in Incident Management, Service Requests, troubleshooting, ticketing, and SLA adherence.
- Ability to resolve issues remotely and escalate complex incidents when required.
Experience with knowledge base and ticket documentation.
Sourced from foundit
Skills
Computer Hardwareticket documentationIncident ManagementTroubleshootingKnowledge Basebasic networkingSLA adherencesoftware applicationsService requestsOperating Systemsticketing