Information Technology Support Engineer

Position –Deskside support tech

Job Summar

y:The L2 Desktop Support Technician is responsible for providing advanced technical support a

ndtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfactio

n.
Key Responsibiliti

es:· Provide Second-level technical support for desktop/laptop hardware, software, and periphe

ralissu

es.· Install, configure, and maintain operating systems, software applications, and system updat

es.· Perform root cause analysis to identify recurring technical problems and develop solutio

ns.· Excellent in troubleshooting break/fix issues of windows and mac comput

ers· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and V

PN.· Collaborate with IT team members on projects, upgrades, and implementatio

ns.· Maintain accurate records of work performed, issues, and resolutions using the compan

y'sticketing syst

em.· Provide remote support and troubleshooting for users working from home or in the fie

ld.· Train and mentor junior support technicians as need

ed.· Ensure compliance with IT policies, security protocols, and best practic

es.· Perform routine maintenance and inspections to ensure optimal performance of equipm

ent· Build and maintain strong relationships with end users and ensure user satisfact

ionQualificatio

ns:· Associate's or bachelor's degree in information technology, Computer Science, or rela

tedfield, or equivalent work experien

ce.· 2-4 years of experience in a desktop support or similar ro

le.· Strong knowledge of Windows and Mac operating syste

ms.· Proficiency with Microsoft Office Suite and other common software applicatio

ns.· Experience with Active Directory, group policies, and user account manageme

nt.· Familiarity with remote desktop tools and support softwa

re.· Excellent problem-solving and analytical skil

ls.· Strong communication and interpersonal skil

ls.· Ability to work independently and as part of a te

am.· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Supp

ortTechnician (MCDST) are a p

lus