Information Technology Support Engineer

LMS Administrator & Support Specialist

Department: Learning & Platform Operations

Experience: 4–6 years

Employment Type: Full-time

1. Role Summary

We are looking for an experienced Moodle LMS Administrator & Support Specialist to configure, maintain, and support our learning platform. The ideal candidate combines hands-on Moodle knowledge with PHP familiarity, strong troubleshooting ability, and reporting skills using Power BI. The role involves day-to-day platform administration, resolving user issues through a ticketing system, and coordinating with technical and business teams to ensure a smooth learning experience.

2. Experience & Eligibility

• 4–6 years of relevant experience in LMS administration, platform support, or a similar technical role.
• Bachelor's degree in computer science, IT, or a related field (or equivalent practical experience).

3. Required Skills

• Basic Moodle features — practical knowledge of courses, users, roles, enrollments, activities, and site administration settings.
• PHP knowledge — ability to read, understand, and make basic modifications to PHP code, and work with Moodle plugins/customizations.
• Power BI basics — building simple dashboards and reports, connecting data sources, and visualizing learning data.
• Language skills — good communication in English and at least one additional language (e.g., Hindi or a regional language) to support diverse users.
• Troubleshooting skills — strong analytical ability to diagnose and resolve platform, access, and configuration issues.
• Ticketing system knowledge — experience managing, tracking, and resolving user requests through a helpdesk/ticketing tool (e.g., Jira, Freshdesk, Zendesk).

4. Good to Have

• Exposure to SCORM standards, SSO configuration, and LMS integrations.
• Familiarity with HTML/CSS, MySQL, or basic server administration.
• Experience in enterprise or corporate training environments.

Key Responsibilities

5. Platform Administration

• Configure and manage courses, categories, users, roles, and enrollments in Moodle.
• Maintain site settings, plugins, and platform updates.
• Upload and manage learning content and activities.

6. Technical Support & Troubleshooting

• Diagnosing and resolve platform, login, access, and configuration issues.
• Make basic PHP-level fixes and coordinate with developers for complex changes.
• Test new features and validate fixes before deployment.

7. Ticketing & Issue Management

• Log, track, prioritize, and resolve user requests through the ticketing system.
• Maintain clear records and timely updates on ticket status.
• Escalate unresolved or critical issues to the appropriate teams.

8. Reporting & Analytics

• Build and maintain reports and dashboards in Power BI.
• Generate learner-wise, course-wise, and completion reports.
• Validate data accuracy before sharing with stakeholders.

9. Coordination & Documentation

• Work with content, technical, and business teams to meet configuration requirements.
• Maintain documentation for configurations, fixes, and standard procedures.
• Support continuous improvement based on user feedback.