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Freshservice Administrator/Developer (ITSM/ITAM/CMDB)

Configure and customize core ITSM modules—incident, service request, problem, change, knowledge
Build service catalogs
Create automation scripts
Manage asset and CMDB, including managing Cis and Sis, managing asset life cycle
Configure workflows, business rules, service level targets, notifications
Manage ACLs
Configure and build reports and dashboards
Build and configure integrations (connectors to enterprise systems and third-party tools including discovery, monitoring, observability tools) using RESTful APIs, webhooks etc.
Set up and manage discovery scans
Analyze and migrate data—foundational and transactional—from other systems to Freshservice
Build custom applications using Freshworks Developer Platform/SDK
Configure and customize project management
Technical skills: Very good knowledge of HTML/CSS, JavaScript, Node.js, REST APIs
Certifications: Freshservice certified administrator, Freshservice certified developer, Migration specialist

Freshservice AI developers/data engineers

Use AI Agent Studio to build bots, configure conversational AI capabilities
Clean and structure knowledge base for AI
Set up/configure agentic AI frameworks, MCP tools

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