Information Technology Operations Manager

Job Summary

We are seeking an experienced and results-driven IT Operations Manager to oversee the organization's IT infrastructure, service delivery, operational support, and technology operations. The ideal candidate will ensure the reliability, security, and efficiency of IT systems while leading teams responsible for infrastructure management, incident resolution, service management, and continuous improvement initiatives.

The IT Operations Manager will collaborate with business and technology stakeholders to deliver high-quality IT services aligned with organizational goals and service level agreements (SLAs).

Key Responsibilities

IT Operations & Service Management

• Manage day-to-day IT operations, infrastructure, and support services.
• Ensure high availability, performance, and security of IT systems and applications.
• Monitor and manage IT service delivery against SLAs and KPIs.
• Lead incident, problem, change, and release management processes.
• Develop and implement operational procedures, standards, and policies.

Infrastructure Management

• Oversee servers, storage, virtualization platforms, networks, and cloud environments.
• Manage capacity planning, system upgrades, patch management, and disaster recovery.
• Ensure business continuity and operational resilience.

Team Leadership

• Lead, mentor, and develop IT operations and support teams.
• Manage staffing, performance reviews, training, and employee development.
• Foster a culture of accountability, collaboration, and continuous improvement.

Security & Compliance

• Ensure adherence to IT security policies and compliance requirements.
• Partner with cybersecurity teams to address vulnerabilities and risks.
• Support internal and external audits and regulatory requirements.

Vendor & Stakeholder Management

• Manage relationships with technology vendors and service providers.
• Negotiate contracts, monitor vendor performance, and control operational costs.
• Collaborate with business leaders to understand and support technology requirements.

Continuous Improvement

• Identify opportunities for automation and process optimization.
• Implement best practices for service management and operational excellence.
• Drive infrastructure modernization and digital transformation initiatives.

Required Qualifications

Education

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field.

Experience

• 6 - 10+ years of experience in IT infrastructure, operations, or service management.
• 3+ years of experience managing IT teams and operations.
• Experience supporting enterprise-level environments.

Technical Skills

• Windows Server and Linux Administration
• Active Directory / Azure AD
• Networking (LAN/WAN, DNS, DHCP, VPN, Firewalls)
• Virtualization technologies (VMware, Hyper-V)
• Cloud Platforms (AWS, Azure, or Google Cloud)
• Backup and Disaster Recovery Solutions
• Service Management Tools (ServiceNow, Jira, Remedy)
• Monitoring Tools (Splunk, Datadog, SolarWinds, Nagios)
• Scripting and Automation (PowerShell, Python, Shell)

Preferred Certifications

• Microsoft Azure Certifications
• AWS Certifications