Information Technology Infrastructure Specialist

Job Description IT Infrastructure Engineer-II

Position: IT Infrastructure Specialist

Department: Information Technology (IT)

Experience: 10+ Yrs

POC- Vaibhavi Pande - [phone removed]

Location: Pune

Position Overview:

We are seeking an IT Infrastructure Engineer-II to manage and optimize our hybrid IT ecosystem. This role focuses on maintaining the stability, security, and performance of

our on-premises and cloud-based infrastructure, ensuring reliable operations across our network and server environments.

Key Responsibilities

End-User Support (60% of work):

• Provide advanced technical support to end-users for hardware, software, and peripheral issues.
• Act as the primary escalation point for complexend-user problems to ensure timely resolution.
• Manage endpoint configurations, software deployments, and security compliance on end-user devices.

Server & Cloud Administration:

• Manage AWS cloud environments, includingEC2 compute instances and S3 storage solutions.
• Manage on-premises WindowsServer environments, ActiveDirectory/ Domain Services, and virtualization platforms (VMware/Hyper-V).
• Execute patch management processes for systemsand endpoints using Microsoft Defender and ManageEngine Desktop Central.
• Manage data protection and disaster recoverystrategies using Veeam Backup & Replication.
• Administer the ManageEngine suite (Site24x7, NetFlowAnalyzer) for system monitoring and traffic analysis.

Network Administration:

• Manage enterprise networking using Cisco Meraki dashboard.
• Configure and maintainswitches, VLANs, and security policiesto ensure network connectivity and performance.

General IT Operations:

• Support Microsoft 365, Exchange, Intune, and Defender administration.
• Provide technical supportand escalation management for complex infrastructure incidents.
• Perform infrastructure healthchecks, performance tuning,and security hardening tasks.

Required Skills & Qualifications:

• Bachelor's degreein IT, Computer Science, or related field.
• 10+ years of experience in IT infrastructure architecture and operations.
• Cloud & Servers: Solid experience with AWS (EC2, S3), WindowsServer, Active Directory, and VM solutions.
• Patch Management: Hands-on experience with patchmanagement using Microsoft Defender and ManageEngine Desktop Central.
• Networking: Experience managingCisco Meraki (Switching, VLAN configuration).
• Tools: Proficiency in Veeam Backup and ManageEngine (Site24x7, NetFlow Analyzer).
• Knowledge of enterprise security (ISO 27001) and IT service management (ITSM).

Preferred Qualifications:

• Certifications: AWS Solutions Architect, VCP, CCNA/CCNP (Merakifocus), ITIL.
• Experience with automation/scripting (PowerShell) for infrastructure tasks.