Information Process Enabler

Role: Team Member - Information Process Enabler

Skill: Accounts Receivable (AR) O2C

Overall Experience:2 to 6 Years

Location: Chennai

Shift- US,UK

Education:

• Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or related field.
• Minimum 15 years of regular, full-time education (10 + 2 + 3)

Must Have Skills:

• End to End Knowledge in Cash Application, Dispute Management and Fair understanding of Accounts Receivable.

Good-to-Have Skills:

• End to End Knowledge in Invoice Processing and Fair understanding of Accounts Payable.

Good to Have:

• End User Experience in the Accounting ERP - Oracle
• End User Experience in the Accounting ERP - Oracle

Responsibility

• Process and apply customer payments received via wire transfers, ACH, checks, lockbox, credit cards, and other payment methods.
• Match customer remittances to open invoices and post receipts accurately in the ERP system.
• Handle auto-cash exceptions and manual cash application activities.
• Monitor unapplied, unidentified, and on-account cash items.
• Retrieve remittance advice from customer portals, emails, bank reports, and lockbox files.
• Research missing or incomplete remittance information.
• Coordinate with customers and collections teams to obtain payment details.
• Maintain documentation supporting payment application activities.
• Investigate payment discrepancies, short payments, deductions, overpayments, and chargebacks.
• Support month-end closing activities.
• Respond to customer inquiries regarding payment postings and account balances.
• Provide support for dispute identification and resolution.