Infor WFM Technical and Administrator

Job Title: Infor WFM Technical and Administrator

Location: Bangalore, Hyderabad, Noida, Pune, Mumbai, Chennai, Coimbatore

Experience: 6+ years

Job Summary:

We are looking for an experienced Infor Workforce Management (WFM) Technical and Administrator to manage, maintain, and enhance our Infor WFM application for a US-based project. The role involves configuring, troubleshooting, and optimizing the system while working closely with business stakeholders, IT teams, and end-users to ensure seamless operations and continuous improvements. The role is for remote / offshore location

Key Responsibilities:

1. System Administration & Support:

- Maintain and administer Infor WFM application, ensuring optimal system performance.

-Perform user management, security role assignments, and access controls.

- Monitor and troubleshoot system performance, application logs, and integrations.

- Provide technical support for WFM-related issues and coordinate with Infor support when necessary.

2. Configuration & Customization:

-Configure pay rules, accruals, schedules, workflows, and notifications in Infor WFM.

-Develop and maintain business rules, calculations, and validations as per client requirements.

-Customize reports, dashboards, and alerts using Infors reporting tools.

3. Integration & Data Management:

-Manage API integrations with external payroll, HR, and ERP systems (e.g., Workday, SAP, ADP).

-Ensure data integrity and synchronization across integrated systems.

-Support data migration, transformation, and reporting needs.

4. Upgrades, Enhancements & Compliance:

-Plan and execute Infor WFM version upgrades, patches, and fixes.

-Conduct impact analysis for system changes and enhancements.

-Ensure compliance with US labor laws, payroll policies, and company regulations.

5. Training & Documentation:

-Develop and maintain technical documentation, system manuals, and SOPs.

-Train users and internal teams on Infor WFM functionality and best practices.

Required Skills & Qualifications:

- 5+ years of experience with Infor Workforce Management (WFM) as an administrator or technical consultant.

- Strong understanding of WFM modules (Time & Attendance, Scheduling, Absence Management, Labor Forecasting).

-Experience in configuring pay rules, schedules, and workflows.

-Hands-on experience with SQL queries, database management, and reporting tools.

-Knowledge of API integration, XML, JSON, and web services.

-Experience in Infor WFM cloud (preferred) or on-premise versions.

-Familiarity with US labor laws, payroll processing, and workforce compliance.

-Strong problem-solving, analytical, and communication skills.

Preferred Qualifications:

-Previous experience working on US-based projects.

-Infor WFM certification

Work Environment:

-Remote or offshore work model

-Collaboration with US-based teams across multiple time zones.

- On-call support for critical issues, if required.