Infoblox - Network Support/Monitoring

We are looking for an experienced L2 and L3 Infoblox / DDI Subject Matter Expert to serve as the senior technical authority for enterprise-scale DNS, DHCP, and IPAM infrastructure.

This role acts as the primary bridge between operational support teams and Infoblox TAC/Engineering.

You will oversee complex troubleshooting, root-cause investigations, architectural configuration changes, major NIOS upgrades, and vendor escalations.

Roles and Responsibilities

• Provide technical support for network infrastructure management, including DHCP, DNS, and IP addressing.
  
• Troubleshoot issues related to network connectivity, routing, and protocols (TCP/IP).
  
• Monitor network performance using tools like SolarWinds and Infoblox.
  
• Collaborate with cross-functional teams to resolve complex technical issues.
  
• Develop documentation for internal knowledge base on troubleshooting procedures.
  

Desired Candidate Profile

• 4-9 years of experience in Network Management or similar role.
  
• Strong understanding of networking fundamentals (OSI model) and TCP/IP protocol suite.
  
• Proficiency in Infoblox DNS/DHCP solutions; experience with SolarWinds monitoring tool a plus.

• In-depth understanding of DNS protocol internals (DNSSEC, Anycast, recursion vs iteration, zone transfers, RPZ, query forwarding rules).

• Advanced experience with DHCP failover protocols, option spaces (vendor-specific options, PXE/boot options), and automated IPAM workflows.