Industry Consulting Snr. Consultant
NTT DATA BUSINESS SOLUTIONS · Gurugram · onsite · Posted 62d ago
Undisclosed5–8 yrsfulltimeSourced from
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About this role
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Industry Consulting Snr. Consultant to join our team in Gurgaon / Noida, Haryana (IN-HR), India (IN).
Job Description Application / L2 Production Support Engineer
Client: SP Global Markets
Experience: 48 Years
Location: India | Hybrid
Shift: EMEA 12 PM to 9 PM IST
Role Summary Experience: 48 Years
Location: India | Hybrid
Shift: EMEA 12 PM to 9 PM IST
Seeking an experienced L2 Application/Production Support Engineer to support business-critical applications, manage production incidents, troubleshoot technical issues, and ensure application availability and stability.
Key Responsibilities - Provide L2 production/application support and resolve escalated incidents.
- Manage Incident, Problem Change Management activities.
- Troubleshoot application, database, OS, and cloud-related issues.
- Perform RCA/post-mortems for critical production incidents.
- Monitor application health, logs, alerts, jobs, and performance.
- Coordinate with Development, Infrastructure, Product, and Business teams.
- Support releases and maintain technical/operational documentation.
- Ensure adherence to defined SLAs/OLAs.
- 48 years in Application/Production Support.
- Strong SQL and database troubleshooting SQL Server/PostgreSQL/Oracle.
- Cloud exposure AWS preferred; Azure/GCP acceptable.
- Monitoring tools Splunk, CloudWatch, Prometheus, Grafana or equivalent.
- Windows Linux troubleshooting.
- Incident, Problem, Change Management and RCA experience.
- Strong communication, troubleshooting, and stakeholder-management skills.
- Python scripting / Terraform.
- Financial Services or Capital Markets experience.
- AIOps / AI-ML exposure for anomaly detection, predictive alerts, or log analysis.
- Experience supporting highly available 24x7 applications.
Bachelor's degree in Computer Science, IT, Engineering, or related discipline.
Screening Priority Strong Production Support + SQL + Cloud + Monitoring + Incident Management experience. AI/ML/AIOps is desirable, not mandatory.
Disqualifying Criteria Reject/hold candidates if they have any of the following:
- No hands-on L2 Application/Production Support experience.
- Weak or no SQL/database troubleshooting experience.
- No practical Cloud exposure (AWS preferred; Azure/GCP acceptable).
- No experience with monitoring/observability tools such as Splunk, CloudWatch, Prometheus, or Grafana.
- No exposure to Incident, Problem, Change Management and RCA.
- Only Development/Testing experience with no production support ownership.
- Unable to support the 12 PM - 9 PM IST EMEA shift / hybrid model.
- Poor communication or inability to handle critical incidents and stakeholder coordination.
- Lack of AI/ML/AIOps experience should not be treated as a disqualifier.
Sourced from naukri
Skills
GrafanaIncident ManagementAIOpsgoogle cloud platformamazon web servicesChange ManagementL2 Production SupportAWS CloudWatchBankingDatabase TroubleshootingAnomaly DetectionApplication SupportCapital MarketscloudFinancial ServicesMicrosoft AzureLinuxArtificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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