IndiGo Airlines - Director - Product & Growth - Marketplaces

Head of Product & Growth IndiGo Marketplaces

Level: Director

Location: Gurugram, India

Work Mode: Work from Office (All 5 Days, Monday Friday)

Function: Digital & E-Commerce | Reporting To: Business Head IndiGo Marketplaces

Team: Yes (3-4 Product Managers)

About the Role:

IndiGo Marketplaces is building one of Indias leading travel and lifestyle commerce ecosystems. The Head of Product & Growth will own product vision, execution, growth, platform evolution and organizational capability across the Marketplace ecosystem.

The Opportunity:

This is not a traditional product role. The successful candidate will operate as a business leader, product strategist, delivery driver and growth catalyst, balancing commercial outcomes, customer experience and technology execution.

Marketplace Platform Ownership:

Own end-to-end product strategy, roadmap, platform performance, customer experience, scalability, adoption, retention and revenue growth across marketplace businesses.

Business Expansion & New Product Development:

Lead identification, development and launch of new digital commerce products, services and customer propositions aligned with long-term Marketplace strategy. Drive initiatives from concept through commercialization, including opportunity assessment, problem discovery, business case development, stakeholder alignment, launch execution and scaling.

Growth, Conversion & Commercial Performance:

Own conversion, revenue growth, attach rates, customer engagement, retention, loyalty, funnel optimization and experimentation programs. Drive measurable business outcomes through data-led decision making.

Technical & Delivery Governance:

Challenge delivery timelines, evaluate technical trade-offs, understand APIs, integrations and platform architecture, improve delivery predictability and accelerate time-to-market without compromising quality.

Stakeholder Leadership & Influence:

Influence without authority across Technology, CX, Loyalty, Finance, Commercial, Operations, Marketing, Procurement, Legal and external partners.

Product Organization Leadership:

Build and mentor a high-performing team of Product Management and Product Owners while establishing governance, accountability and product management best practices.

Experience:

12 - 18 years overall experience, 8+ years in Product Management, 3+ years leading product teams, proven ownership of large-scale consumer platforms and experience driving measurable commercial outcomes.

Preferred Background:

Travel, OTA, Airline, Hospitality, Mobility, E-commerce Marketplace, Consumer Internet, Loyalty or Digital Ecosystem experience. Travel domain experience strongly preferred.

Educational Qualifications:

Degree in Engineering, Computer Science, IT, Mathematics, Statistics, Economics or similar quantitative discipline. MBA from a premier institution preferred. Relevant certifications in Product Management, Analytics, Agile or Technology Leadership are advantageous.

Leadership Attributes:

Business ownership mindset, technical credibility, commercial orientation, customer obsession, execution excellence, resilience, influence and decision-making under ambiguity.

What Great Looks Like:

Establish a long-term product vision, improve conversion and engagement, accelerate delivery velocity, strengthen platform scalability and build a high-performing product organisation within 1824 months.