India Region Lead - IFM
Jones Lang Lasalle · Bengaluru · onsite · Posted 1d ago
Undisclosed10–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Key Roles Responsibilities
1. India Portfolio Account Leadership
2. Client Relationship Management Business Governance
3. Integrated Facilities Management Service Delivery
4. Financial Management Commercial Performance
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The India Region Lead is responsible for the strategic leadership, operational performance and integrated facilities management service delivery of the clients India portfolio, encompassing approximately 4 million square feet across owned and leased facilities, representing the majority of space in the broader APAC account portfolio.
Reporting directly to the Regional Account Director, the role holds overall responsibility for the performance of the India account operations, ensuring the consistent delivery of safe, compliant, efficient and high-quality facilities management services in alignment with contractual obligations, client expectations and regional business objectives.
This is a senior leadership position requiring a combination of operational expertise, commercial acumen, strategic thinking and strong client relationship management. The successful candidate will be expected to operate beyond traditional facilities management, providing meaningful business insights, identifying opportunities for value creation and contributing to regional account strategy, financial performance and portfolio planning.
The position will lead a geographically dispersed team of senior Facilities Managers and operational teams, providing direction and oversight across both hard and soft services while ensuring effective integration with specialist functions including Engineering, Projects, Workplace Experience, Sustainability and Health Safety.
A key element of the role will be the ability to influence and coordinate outcomes across a matrixed organisational structure, working collaboratively with regional functional leaders and specialist verticals that may operate outside the direct reporting hierarchy.
The India Region Lead will act as a senior point of accountability for country-level service performance, operational risk, financial management and client engagement, ensuring that India operations contribute effectively to the wider APAC account strategy and performance objectives.
Key Roles Responsibilities
1. India Portfolio Account Leadership
- Provide strategic and operational leadership across the clients India facilities management portfolio, ensuring consistent service delivery, operational excellence and alignment with regional account objectives.
- Take ownership of consolidated India account performance, driving accountability across facilities operations, service delivery, financial management, risk and client satisfaction.
- Lead and develop a geographically dispersed team of senior Facilities Managers and associated operational teams, establishing clear priorities, performance expectations and a culture of accountability.
- Translate regional account strategy into actionable country-level objectives, ensuring consistent implementation across diverse locations and operating environments.
- Maintain a comprehensive understanding of the India portfolio, including owned and leased facilities, service delivery models, operational requirements, stakeholder priorities and associated commercial obligations.
- Act as the primary country-level escalation point for significant operational, financial, service delivery and stakeholder matters, ensuring timely intervention and resolution.
- Identify opportunities to improve operating models, resource deployment, service integration and overall account performance through continuous improvement and innovation.
- Support the Regional Account Director in the development and execution of strategic initiatives that strengthen service performance, client relationships and long-term account sustainability.
2. Client Relationship Management Business Governance
- Develop and maintain trusted relationships with senior client stakeholders, acting as a strategic partner in the management and performance of the India portfolio.
- Represent India operations in regional account governance forums, management reviews, financial reviews and strategic business discussions.
- Provide clear, insightful and commercially informed reporting to the Regional Account Director, translating operational performance, financial results and portfolio risks into meaningful business insights and recommendations.
- Lead the preparation and presentation of India account performance for Monthly Management Reviews, Quarterly Business Reviews, financial reviews and other governance meetings.
- Anticipate client requirements and emerging business priorities, proactively identifying opportunities to improve service delivery, operational efficiency and workplace outcomes.
- Ensure effective communication and alignment between local client representatives, corporate stakeholders, country facilities teams and regional account leadership.
- Demonstrate strong commercial and business judgement when balancing service expectations, financial constraints, operational risks and longer-term portfolio considerations.
- Maintain a proactive and solutions-oriented approach to stakeholder management, ensuring that the India operation is viewed as a trusted contributor to the clients broader corporate real estate objectives.
3. Integrated Facilities Management Service Delivery
- Oversee the delivery of comprehensive integrated facilities management services across the India portfolio, ensuring operational consistency, contractual compliance and high standards of service quality.
- Provide leadership and governance across hard services, including building engineering, mechanical and electrical systems, preventive and reactive maintenance, critical infrastructure and asset reliability.
- Oversee soft services delivery, including cleaning, housekeeping, landscaping, waste management, front-of-house and other applicable workplace support services.
- Ensure effective coordination and integration of services across owned and leased facilities, recognising the differing operational responsibilities, landlord interfaces and contractual obligations associated with each property type.
- Drive consistent application of account operating procedures, service standards, reporting requirements and performance management practices across locations.
- Ensure service delivery aligns with the Master Services Agreement, agreed scopes of work, contractual KPIs, critical KPIs and client-specific operational requirements.
- Monitor operational performance, identify recurring service challenges and implement corrective actions to improve reliability, customer experience and service efficiency.
- Oversee vendor and specialist service provider performance, ensuring effective contract management, compliance, service quality and continuous improvement.
- Support the mobilisation, transition and integration of new facilities, services and operational changes, ensuring effective resource planning, service continuity and governance.
4. Financial Management Commercial Performance
- Take accountability for the financial performance of India facilities management operations, ensuring effective budget management, cost control, forecasting and financial governance.
- Work closely with the account Finance Team and Regional Account Director to monitor financial performance, understand variances and implement timely corrective actions.
- Maintain visibility of operational expenditure, financial commitments, accruals, forecasts and cost-saving opportunities across the portfolio.
- Ensure effective management of contractual financial obligations, including performance-related fee exposure, service credits, budget adherence and other relevant commercial risks.
- Develop and implement cost optimisation and productivity initiatives that contribute to the accounts agreed savings glidepath without compromising safety, compliance, service quality or business continuity.
- Identify opportunities for improved resource utilisation, service delivery efficiencies, procurement optimisation and operational cost avoidance.
- Contribute to business cases, investment recommendations, capital planning and financial evaluations relating to facilities operations and portfolio improvement initiatives.
- Provide commercially informed analysis and recommendations to regional leadership, demonstrating an understanding of the wider financial and business implications of operational decisions.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Business Managementbusiness continuityAsset Managementbusiness insightsBusiness RequirementsAccrualsAnalyticsBudget Managementclient relationshipClient SatisfactionCMMSaccount managementArtificial Intelligence
About JLL
Jones Lang Lasalle
Real Estate
11.4k+
employees
1999
27 years old
Mumbai, Maharashtra
India
₹6.8L PA avg
Avg at JLL
About
JLL is a global real estate services firm specialising in commercial property and investment management, providing services for real estate owners, occupiers and investors worldwide
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