India Operations Analyst

Job Code- 11055

Job Title- India Operations Analyst

Solution Line- Legal and Compliance

Position type- Full Time

Work Location- Gurgaon

Working style- Hybrid

GCF Level- 25

Shift Time- 8 AM to 5 PM IST

People Manager role: No

Required education and certifications critical for the role-

Minimum qualification - graduation

Required years of experience -

3 to 4 years of experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Information about the business

Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.

General description of role:

The India Operations Analyst will provide operational support across global Law & Compliance activities, with a focus on colleague lifecycle administration, access management, SharePoint and knowledge management, communications support, reporting, process documentation, and legal spend operations. The role will maintain accurate data and repositories, execute recurring processes, prepare management information and presentation materials, and coordinate with designated custodians and subject matter owners to deliver timely, consistent operational support.

Job responsibilities:

Colleague onboarding, offboarding and access administration-

• Reconcile monthly headcount changes and identify joiners, leavers, transfers, and organizational updates.
• Prepare add/drop outputs, maintain onboarding and offboarding trackers, and coordinate routine custodian follow-up.
• Add or remove colleagues from approved department sites, repositories, security groups, distribution groups, shared mailboxes, and communications distribution lists, in line with established access procedures.
• Provide general orientation support on Aon Avenue, L&C SharePoint, key repositories, contacts, onboarding materials, and routine operating guidance.
• Process joiner and leaver updates in Continuity Logic and maintain BCP/BIA records using established procedures and decision trees.

SharePoint and knowledge management

• Maintain L&C Operations team pages, repositories, files, archives, links, tiles, and internal reference materials.
• Maintain general department-wide SharePoint pages and repositories that are not owned by a specific team, including approved announcements and archives.
• Support clear site organization, navigation, document findability, and updates resulting from workforce or organizational changes.

Communications, engagement and event reporting

• Prepare distribution lists for newsletter circulation, add new joiners to newsletter content, and provide offline copies to NFP colleagues where required.
• Maintain communications trackers and reporting inputs across newsletters, Viva Engage, and other colleague engagement channels.
• Design and administer town hall surveys, consolidate results, maintain trackers, and prepare post-event reporting summaries and engagement metrics.
• Track colleague recognition awards, new joiners, and service milestones prepare and validate recognition slides, summaries, and supporting materials.

Data, reporting and executive presentation support

• Proactively gather, cleanse, validate, collate, analyze, and summarize data for recurring and ad hoc reporting.
• Maintain operational trackers, report inventories, reporting files, and underlying data sets.
• Build and revise executive readout decks, charts, and supporting visuals based on agreed direction and messaging.
• Incorporate collaborator feedback while maintaining presentation accuracy, consistency, and formatting.

Process documentation and general operations

• Document operational procedures, workflows, job aids, checklists, and operating manuals.
• Convert process designs into clear reference materials and maintain internal SOPs.
• Capture process improvement suggestions and route them to the appropriate owner for review.

Legal spends operational support

Provide basic PURSUIT orientation and routine navigation guidance, routing non-routine questions to the appropriate owner.

• Administer approved access changes for legal spend systems, dashboards, security groups, and access-controlled resources.
• Prepare ad hoc data extracts and reporting for legal spend initiatives, pilots, and program reviews, with appropriate oversight.
• Organize and maintain law firm engagement letter repositories, including cleanup, archiving, restructuring, and reference material maintenance.

Skills/competencies required:

• Minimum 3 to 4 years of relevant experience in operations, business administration, reporting, data management, project coordination, or a comparable corporate support role.
• Strong attention to detail and organization skills, with the ability to maintain accurate trackers, records, access lists, repositories, and reporting inputs.
• Ability to gather, cleanse, validate, analyze, and summarize data from multiple sources.
• Professional written and verbal communication skills in English, with the ability to work effectively with colleagues and stakeholders across levels and geographies.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Word, Outlook, Teams, and SharePoint.
• Ability to prepare clear reports, executive-ready presentations, process documents, job aids, and operating materials.
• Sound judgment in handling access-controlled information and following established procedures, decision trees, and escalation paths.
• Ability to manage recurring and ad hoc priorities in a fast-paced corporate environment, including flexibility to collaborate across time zones.
• Proactive problem-solving skills and the ability to identify issues, follow up on dependencies, and escalate matters appropriately.

How we support our colleagues

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

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