IND_Support Executive
Artech L.L.C. · Kolkata · onsite · Posted 72d ago
Not disclosed4–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description: Role Descriptions:
Essential Skills: Incident Request ManagementAct as the first point of contact for IT-related issues and service requests.Log| categorize| and prioritize tickets in the ITSM tool| ensuring timely resolution or escalation.2)Technical SupportProvide Level 1 troubleshooting for hardware| software| network| and application issues.Guide users through problem-solving steps and document solutions.3)Communication Customer ServiceMaintain clear| professional communication with end-users.Ensure high customer satisfaction by providing prompt and courteous support.4)Knowledge ManagementUpdate and maintain knowledge base articles for common issues and resolutions.Share best practices and contribute to continuous improvement initiatives.5)Compliance ReportingAdhere to IT policies| security standards| and SLA requirements.Generate reports on ticket status| trends| and performance metrics.
Keyword
Desirable Skills:
Skills: IT Service Management ConsultingIncident Management
Experience Required: 4-6
Essential Skills: Incident Request ManagementAct as the first point of contact for IT-related issues and service requests.Log| categorize| and prioritize tickets in the ITSM tool| ensuring timely resolution or escalation.2)Technical SupportProvide Level 1 troubleshooting for hardware| software| network| and application issues.Guide users through problem-solving steps and document solutions.3)Communication Customer ServiceMaintain clear| professional communication with end-users.Ensure high customer satisfaction by providing prompt and courteous support.4)Knowledge ManagementUpdate and maintain knowledge base articles for common issues and resolutions.Share best practices and contribute to continuous improvement initiatives.5)Compliance ReportingAdhere to IT policies| security standards| and SLA requirements.Generate reports on ticket status| trends| and performance metrics.
Keyword
Desirable Skills:
Skills: IT Service Management ConsultingIncident Management
Experience Required: 4-6
Sourced from foundit
Skills
Level 1 troubleshootingIncident ManagementTechnical Supportknowledge managementit service managementcompliance reportingITSM toolIncident & Request Management