IND-Sr Analyst_Marketplace Management
Lowe's · Bengaluru · onsite · Posted 1d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Roles Responsibilities
Key Responsibilities
Years of Experience
Education Qualification Certifications
Skill Set Required
Secondary Skills (desired)
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Sr. Analyst, Marketplace Management is responsible for onboarding new sellers and items onto Lowes.com and maintaining the relationship with the seller post onboarding. This will include monitoring performance, conducting business reviews, identifying opportunities for improvement and triaging issues that arise.
The ideal candidate will be detail-oriented with digital business or merchandise operations experience, home improvement or digital retail knowledge, and strong organizational skills. This role will partner across digital and merchandising to implement the category expansion strategy for third-party sellers, enable a clear process to get those sellers onto the site and continuously improve the process to reduce cycle time and increase seller satisfaction.
Roles Responsibilities
Key Responsibilities
- Provide onboarding support to welcome sellers onto lowes.com, shepherding them through all set-up steps/activities on DSCO/Rithum/Mirakl and other seller platforms as necessary.
- Ensure all the appropriate seller information/ item attributes are captured, verified and uploaded to ensure sellers and products are listed and meet the necessary guardrails, aligned to Lowe s data quality guidelines
- Execute process/tasks assigned ensuring expected timelines are met to complete successful onboarding of seller and items without escalations owning individual operational KPIs.
- Work with leadership to conceptualise, design, develop and execute processes for the Seller and Item onboarding activities.
- Support managers/leadership in developing and maintaing SOP documents, review and refine processes for optimal efficiency.
- Regularly interface and consult with sellers, troubleshooting set-up issues to aid in successfully onboarding items into the marketplace
- Maintain and organize seller-related documents, follow-up as necessary.
- In partnership with Trust Safety and Seller Operations teams, ensure seller standards are defined and upheld
- Implement technical rules and other processes within the seller management tools to automate aspects of the function
- Meet or exceed key results (financial, operational and customer) related to digital third-party sellers through collaborative improvement
- Keeps leadership informed of progress, escalates for support as necessary
- Indirectly develops the team, participates in team-building and growth opportunities, consistently seeking to improve self and others.
Years of Experience
- Min 4+ Years relevant experience in online/retail merchandising, digital business, operations.
Education Qualification Certifications
Required Minimum Qualifications:
- Bachelors Degree Business Administration, Marketing, Operations, Data Analytics, or related field.
Skill Set Required
Primary Skills (must have)
- Experience with digital or marketplace or category merchandising
- Highly Detail-oriented with strong operational mindset
- Proven Expertise in third-party assortment management, data quality methodology/guidelines
- Experience with third party marketplace systems such as DSCO/Rithum/Mirakl etc.
- Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls(to be evaluated)
- Experience in customer facing/telecall/Customer Support roles
- Experience working with Excel and other data/reporting tools
- Excellent problem-solving and time management skills
Secondary Skills (desired)
- Adobe Analytics
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
data qualityCustomer ExperienceCustomer SupportDigital Commerceanalytics platformsAnalyticsclinicData AnalyticsCommunication SkillsAdministrationAccountingdata analysisExpansion Strategyaccount management
About Lowe's
Lowe's
Retail
4.3k+
employees
1946
80 years old
Mooresville
UnitedStates
₹22.1L PA avg
Avg at Lowe's
About
Lowe’s operates in the home improvement industry, addressing customer needs through a wide range of products and services for residential and commercial projects.
Industries
Retail
Employee ratings
10 reviews
4.1/ 5
Culture
4.2
Career growth
3.1
Work-life
4.2
Employees rate it well for
Company Culture41Work-Life Balance41
Find them on