IND Manager - Health - Ops

Job Summary

General description of role: The Manager provides support; coaching and delivers constructive feedback to team members and encourage all to take an active role in their own Continued Professional Development (CPD). The Manager also has leadership responsibility for a team of colleagues and is responsible for all performance management activities in line with company policies and legislation.

Job Responsibilities

• Holds regular 121s with colleagues to review performance, discuss issues, manage expectations, and provide constructive feedback.
• Leads the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact.
• Develops and manages team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need.
• Manages the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team.
• Organizes and monitors current activity so that the team meet Service Level Agreements (SLAs) and follow the agreed processes.
• Coordinates the team's workload ensuring both business as usual and/or projects are delivered to required deadlines and level of quality.
• Accountable for overall team quality control, management of risks and escalations, audit and governance.
• Ensures correct processes and procedures are complied with by colleagues.
• Responsible for pro-actively managing relationships between the team and Key Stakeholders: these can include Clients, Client Managers, other Aon Teams, and 3rd party providers.
• Uses talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth and there is no Single Point of Failures in the team.
• Drives development activities in the team, identifying development needs and solutions in line with business needs based on the Aon Development Framework.
• Drives and promotes the management and sharing of knowledge in the team of all client processes, tools and systems ensuring documentation is correct, up to date and in line with any statutory or legislative changes.
• Drives and promotes the identification and implementation of best practice across the team.
• Guides and supports colleagues in what is relevant and applicable for the domain or Business Area.
• Ensures updates and changes to processes are consulted with relevant stakeholders and the agreed change management processes are followed by colleagues.
• Owns and drives recognition practices in the team, responsible for recognizing colleagues and promoting the culture of recognizing others in the team.
• Manages Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and kept up to date.

Skills and Competencies

• Project management
• Leadership
• Stakeholder Management
• Risk and Escalation Management
• Capacity and Workload Management
• Process Re-engineering
• Tableau
• Power BI
• R Python

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.