IND Manager - HCS-Ops

Job Summary

This role is responsible for leading and developing a high-performing team, providing operational oversight, stakeholder management, and delivery governance for client due diligence questionnaire support activities. The individual will be accountable for team performance, service delivery, process excellence, and ensuring a high-quality stakeholder experience in a fast-paced, multi-stakeholder environment. The role supports the end-to-end management of client due diligence questionnaires across the organization, including intake, coordination with subject matter experts, response consolidation, stakeholder communication, and timely delivery of completed submissions. Success in this role requires strong leadership, ownership, cross-functional collaboration, and the ability to drive outcomes through influence and effective coordination.

Job Details

Job Title: IND Manager - HCS-Ops Solution Line- TS - Talent Solution

Position type: Full Time

Work Location: Gurgaon

Working style: Hybrid

Shift Time: 12PM to 9PM

People Manager role: Yes

Cab Facility: Yes

Job Responsibilities

• Drive accountability for team deliverables, ensuring adherence to defined SLAs, quality standards, and governance requirements.
• Manage centralized intake and workflow processes, managing multiple competing priorities simultaneously, ensuring effective coordination, tracking, and timely execution across multiple stakeholders and dependencies.
• Minimum 2-3 years of people management experience, including performance management, coaching, and team development.
• Serve as the primary point of contact for business stakeholders and effectively manage stakeholder expectations, communications, and escalations.
• Build and maintain strong relationships with cross-functional teams including Privacy, Compliance, Security, ESG, Legal, and business partners.
• Manage cross-functional dependencies and influence stakeholders to drive timely outcomes in a matrixed environment.
• Lead, coach, and develop a high-performing team by providing regular feedback, guidance, and development opportunities.
• Monitor workload distribution, prioritize requests, remove operational bottlenecks, and proactively mitigate delivery risks.
• Drive continuous improvement initiatives, process standardization, and automation opportunities to enhance efficiency and stakeholder experience.
• Analyze operational metrics, prepare management reports, and provide insights on volumes, turnaround times, SLA adherence, and team performance.
• Demonstrate strong ownership, accountability, problem-solving, and decision-making skills in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to influence stakeholders across multiple levels of the organization.
• Preferred knowledge of governance, risk, compliance, privacy, security, ESG, or related business functions.
• Strong customer service orientation with a focus on delivering high-quality outcomes and exceptional stakeholder experience.
• Preferred experience in handling a team of 15-20; Collaborate with peers at Aon to deliver high quality work and enhance personal effectiveness through training, education and coaching.

Job Requirements

• Required education and certifications: Graduate / Postgraduate
• Required years of experience: 6-8 years of relevant experience

Skills

• Time management
• Organizational skills
• Attention to detail
• Project management
• Client service
• Advanced business communication
• Interpersonal abilities
• MS Excel (Advanced)
• PowerPoint

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.