IND IT Software Engineer I

We are looking for a Software Engineer who combines technical expertise with learning agility and adaptability. This role demands the ability to quickly learn and apply new technologies beyond one's core skill set to enhance client delivery and system performance. The successful candidate will work across multiple platforms—including Smartcomm/Quadient, and mainframe systems—to support, customize, and improve client-facing print and electronic communications.

This position is designed for a Software Engineer who is ready to triage and provide development support. Candidates should be prepared to contribute to a culture of continuous improvement within a dynamic and evolving technical landscape.

Core Responsibilities:

• Cross-Team Technical Support Deliver comprehensive support by analyzing, debugging, and resolving print and electronic communication issues across multiple teams.
• Advanced Problem Solving Address complex technical challenges, establish performance standards, and apply multiple technologies to drive innovative solutions.
• Strategic Support Initiatives Lead initiatives that integrate application and technology support with business objectives, ensuring long-term scalability and alignment with organizational goals.
  
  

Role Responsibilities:

• Complete thorough analysis, debugging, and remediation of assigned issue work in a timely manner.
• Collaborate closely with the product team to define and implement the most effective technical solutions.
• Identify requirements gaps and provide technical insights to enhance solution design and functionality.
• Provide responsive technical support for resolving system defects in both test and production environments.
• Configure, plan, and test systems, or offer expert-level guidance to ensure they align with client and product specifications.
• Design or advise on product-level solutions to meet specific business needs.
• Customize base code and/or develop client-specific code in accordance with established coding standards.
  
  

Additional Technical Skills:

• Cloud and AWS Proficiency: Essential for debugging and accessing EC2s.
• Infrastructure Automation Tools: Experience with Linux servers, commands, log access to debug errors.
• Data Management: Advanced knowledge in managing data formats (JSON, XML, CSV).
• Agile Methodology: Strong foundation in Agile principles to adapt to fast-paced processes.
• Communication and Analytical Skills: Exceptional abilities in both verbal and written communication, coupled with stellar analytical and problem-solving skills.
  
  

Technological Proficiencies:

• Smartcomm OR Quadient Inspire and Scaler experience required.
• Javascript
• Cloud Technologies & AWS
  
  

Years of Experience:

4-6 years of experience in technology

1-2+ years of experience working with print and electronic communications.

Education:

Bachelors degree required preferably in a Computer Science discipline.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.