IND Consultant I - OTC

GENERAL DESCRIPTION OF THE ROLE:

• Provide quality service within agreed timelines in handling Project, Contract, and Invoicing-related requests
• Ensure a high level of Aon satisfaction in Contract to Invoicing lifecycle processes

JOB RESPONSIBILITIES:

• Owns end-to-end Project, Contract, and Invoice processing requests received from Project managers
• Set up projects and contracts, calculate volume upload requirements, troubleshoot revenue and invoicing issues / prepaid reconciliation
• Works closely with Aon Project Managers on their requests for any open clarifications or queries to ensure timely completion of tasks
• Assist Project managers and Project administrators in the preparation and analysis of monthly financial reports (like Time, Revenue, and billing reports) for Aon management
• Ensure completion of straight-line revenue items
• Recognizing revenue as per SOX guidelines and report
• Troubleshoot AR-related issues, manage resource scheduling and time administration, support month-end revenue/accrual and research / month-end misses / Shell contracts / missed revenue, and track expired contracts
• Maintain accurate records to support the audit trail for assigned requests
• Provide required information to support both internal and external auditors
• Identify areas for improvement of processes to increase efficiencies
• Assist and support the implementation of new systems and processes as directed

Responsibilities/Authorities Operational:

• Ensure that the members understand the Process End-to-End performance on the agreed process deliverables and maintain high-quality standards
• Identify and implement areas for process improvement
• Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
• Ensure all the supporting documents are available to support the Audit
• Ensure that all the relevant process maps and job aids are completed and in place for all the processors
• Monitor and contribute to keeping the overall volumes under control
• Share process knowledge and new updates with the team as required
• Provide support in terms of analyzing and understanding system reports
• Ensure that structured process training is in place for all new joiners
• Ensure that end of the end-of-day report is sent to Aon

Financial:

• Identify areas of cost reduction by Process Improvements [Work and Nonwork related]
• Assess risks/costs associated with process delays and timely escalate the same to the leadership team

Aon/Customer:

• Ensure compliance with the Aon's policies and procedures
• Ensure timely communication with customers
• Create adequate backups

People:

• Participate in Team Initiatives/events
• One-on-one with team members regularly
• Share ideas and seek clarification
• Support center sponsored Team Activities
• Sharing best practices - (leverage the knowledge across teams)
• Create good relations with internal and external customers
• Working on the development of the people on the team

Others:

• Compliance initiatives
• Ensure team members maintain high morale
• Emails or any other communication from the customer is to be responded to promptly
• Lead process improvement initiatives
• Provide Internal & External Audit Support

SKILLS/COMPETENCIES REQUIRED:

• Attention to detail and inquisitive mindset
• Ability to meet deadlines, handle multiple priorities, and perform job responsibilities accurately while working in a fast-paced and vibrant environment
• Excel expertise and preferable knowledge of reporting tools like Power BI, Tableau
• Understanding of Order to Cash Cycle and basic accounting skills with work experience would be an advantage
• Ability to organize and analyze large volumes of data, and perform data reconciliations of revenue and billings
• Ability to work independently, with minimal supervision, under tight deadlines
• Ability to organize financial data and present clear and concise analysis to senior executives to enable invoicing decisions
• Ability to effectively interact with both internal and external contacts in person, by e-mail, and by phone