IND Analyst II - Wealth - PA - Operations

Job Summary

General description of role: Colleague will primarily be responsible for administering benefit schemes for the employees of our clients while meeting and exceeding client Service Level Agreements. The colleague is responsible for processing all steps on member activity and responding to queries from members, providers and clients and producing letters and documentation. The colleague is responsible for developing understanding of defined benefit contribution schemes, identify opportunities for knowledge enhancement and deliver to standards of quality and timeliness.

Job Details

• Position type: Full Time
• Work Location: Gurgaon
• Working style: Hybrid
• Shift Time: 12PM to 9PM
• Cab Facility: Yes
• People Manager role: No

Responsibilities

• Accurately processing transactions and queries by following standard procedures correctly and meeting agreed deadlines.
• Following client/member specific requirements to meet client needs.
• Applying the processes and procedures of the team in daily work.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Reviewing and updating procedures and documentation.
• Active participation in trainings and supporting team in smooth transition of work.
• Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
• Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and statutory requirements.
• Building strong relationships within team and onshore stakeholders.
• Communicating with relevant parties using the appropriate communication channel and language.
• Performing additional tasks as requested by your manager.

Qualifications

• Required education and certifications critical for the role: Graduate (Except technical graduates)
• Required years of experience: 1-2 year of relevant experience

Skills

• Team player
• Strong communication skills, both verbal and written
• Strong attention to detail and commitment to provide ongoing quality
• Word
• Excel
• Flexible as per the business requirement

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.