Incident Task Force Manager
TP · Gurugram · onsite · Posted 56d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Manage and coordinate incident response activities to ensure timely resolution.
- Develop and implement incident management processes to improve efficiency.
- Collaborate with cross-functional teams to identify root causes of incidents.
- Analyze incident trends and provide recommendations for improvement.
- Ensure compliance with industry standards and regulations.
- Lead and motivate a team of incident responders to achieve high performance.
Job Requirements
- Proven experience in incident management and task force leadership.
- Strong understanding of incident management principles and practices.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and lead a team effectively.
- Strong analytical and decision-making skills.
- Experience working in a fast-paced call centre environment.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCreativeAssistanceBusiness DevelopmentProject ManagementClient ServicingCommunication SkillsoperationsClient Relationship ManagementSalesclient relationshipmarketing