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    Job · 21400785

    MUMBAI · FULLTIME

    Incident Manager

    Tata Consultancy Services

    Tata Consultancy Services

    Mumbai · onsite · Posted 2d ago

    Sourced fromNaukri
    Undisclosed4–9 yrsfulltimeMumbai

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    Section · 01

    About this role

    Role : Incident Manager

    Experience : 4 - 8 years

    Location : Navi Mumbai



    • ITIL, ITSM, Collaboration skill, stakeholder management, IT development and support experience, Problem Management, Change Management.
    • Sound knowledge on the technology - Kafka, Gem Fire ,Life Ray, Postgres, Istio and Skill Set - OCP, Linux, JAVA, PL SQL
    • Providing periodic major incident metrics reports
    • Leveraging technology to issue all communications and providing key stakeholder management
    • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
    • Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution
    • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews

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    Section · 02

    Skills

    ITIL FrameworkitsmApache KafkaProblem managementLiferaymajor incident managementChange ManagementGemfireJavaITIL CertifiedLinux

    Section · Company

    About TCS

    Tata Consultancy Services

    Tata Consultancy Services

    IT Services & Consulting

    608.0k+

    employees

    1968

    58 years old

    Mumbai, Maharashtra

    India

    About

    An IT services and consulting firm offering business solutions, committed to driving innovation for global enterprises.

    Industries

    IT Services & ConsultingFinancial ServicesInternetEducation & TrainingBPO

    Employee ratings

    114,115 reviews

    3.3/ 5

    Culture

    3.2

    Career growth

    2.3

    Work-life

    3.5

    Employees rate it well for

    Job Security22973Salary21006Work Life Balance15396Appraisal10413Work Culture8916

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