Incident Manager
Stratacent · Pune · onsite · Posted 27d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Business Title: Incident Manager
Job Location: Pune (Viman Nagar)
Experience: Proven Experience
Employment Type: Full Time
Shift Timings: 2 PM IST to 11 PM IST /3 PM IST to 12 AM IST
Responsibilities:
- Incident response and management: Lead the response to IT incidents, from initial detection to resolution, ensuring the process aligns with ITIL standards.
- Team coordination: Assemble and direct incident response teams, delegating roles and managing workloads to address incidents efficiently.
- Communication: Manage the flow of information, keeping all relevant stakeholders, including customers and leadership, informed throughout the incident.
- Prioritization: Prioritize incidents based on urgency and business impact, ensuring that critical issues are addressed first.
- Problem-solving: Investigate the root cause of incidents and implement solutions to prevent recurrence.
- Process improvement: Analyze incident data to identify opportunities for improvement in the incident management process and other related IT service management processes.
- Monitoring: Oversee the implementation and maintenance of monitoring systems to detect issues proactively before they escalate.
- SLA compliance: Ensure that incident resolution times meet established service level agreements.
- Strong understanding of IT service management (ITSM) and frameworks like ITIL.
- Proficiency with IT systems, software, and incident management tools (ServiceNow would be beneficial).
- Excellent problem-solving, analytical, and time management skills.
- Leadership and team management abilities.
- Strong communication and interpersonal skills.
- Bachelor's degree in information technology or engineering.
- Experience in IT service management or a similar role.
Sourced from foundit
Skills
ServicenowITIL
About Stratacent
Stratacent
IT Services & Consulting
62
employees
2012
14 years old
Pune, Maharashtra
India
₹16.1L PA avg
Avg at Stratacent
About
Stratacent is an IT consulting firm aiding sectors like finance and healthcare in digital transformation through services in cloud, data analytics, and automation.
Industries
IT Services & Consulting
Employee ratings
10 reviews
2.9/ 5
Culture
3.2
Career growth
2.7
Work-life
3.5
Employees rate it well for
Work-Life Balance34Compensation & Benefits30
Find them on