Incident Management Associate

Technical Environment

• Proficiency with Linux/Unix command-line operations.
• Strong hands-on experience with DB2 and MySQL databases.
• Basic to intermediate scripting experience using Shell and Perl.
• Working knowledge of SFTP and basic Docker concepts.

Application Support and Operations

• Incident management is an important responsibility, including timely issue triage, escalation, coordination, web application support, and L2-level analysis and defect resolution.
• Hands-on experience with log analysis, dashboards, monitoring, alerting, and SOAP UI.
• Familiarity with application support tools such as Kibana, Splunk, Git, PuTTY, Tableau, Salesforce, Jira, Azure, DBeaver, and Postman.
• Development or software engineering background preferred.

Domain Knowledge

• Understanding of hospital or healthcare systems is preferred, including Materials Management, Accounts Payable, and General Ledger.

Required Skills

• Bachelors degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field is preferred.
• Minimum 4 years of experience in an operations support role, preferably within eCommerce or retail environments, with knowledge of purchase orders and invoices.
• Strong experience in incident management as a key role, along with onboarding, implementation, monitoring, alerting, dashboards, and application support tools.
• Expertise in reviewing application error logs and troubleshooting production issues.
• Understanding of UI behavior, cross-browser compatibility, batch jobs, message brokers, general web functions, and web standards.
• Solid understanding of how web applications work, including security, session management, and development best practices.
• Strong written and spoken English communication skills, along with quantitative and analytical ability.
• Strong analytical, critical thinking, troubleshooting, and problem-solving skills.
• Collaborative team player with strong attention to detail and the ability to review, correct, and quality-check work quickly and accurately.
• Ability to work a flexible schedule based on business needs.