Incident and Release Manager

Key Responsibilities

• Own major incident coordination across L1, L2, L3, platform, Bank and external teams.

• Run incident bridges, confirm severity and drive acknowledgement, diagnosis, restoration and communication within SLA.

• Track recurring incidents, problem records, RCA completion and corrective actions.

• Assess SLA and CSL impact and maintain an auditable event timeline. • Review each deployment Jira for scope, approvals, test evidence, UAT sign-off and implementation readiness.

• For shared-flow releases, require an impact list of every consuming API or proxy and relevant unit or integration traces.

• Validate implementation sequence, dependency checks, production sanity steps and rollback plans.

• Coordinate the release calendar, production bridge and post-deployment validation.

• Track failed deployments, emergency changes and rollback outcomes.

• Prevent release approval when evidence, impact analysis or mandatory approvals are incomplete.

• Publish incident and release reporting to delivery and Bank stakeholders. Required Skills

• ITIL incident, problem, change and release management

• Major incident leadership

• Jira or ITSM tools

• Apigee proxy and shared-flow concepts

• Microservices concepts

• SLA and CSL management

• Crisis communication

• Release governance and audit evidence Preferred Experience

• Banking production environment

• Internet or mobile banking support

• DMZ, network and security awareness

Candidates with less than 15days/1 month notice can send you updated profiles to [email removed]