{"@context":"https://schema.org","@type":"JobPosting","title":"Inbound Voice Process Executive","description":"

We are hiring freshers and junior professionals for the role of Inbound Voice Process Executive at our Noida location. If you have excellent verbal communication skills, a customer-first mindset, and an interest in customer relationship management, we want you on our team.

Key Responsibilities

Call Handling: Efficiently manage 150 to 200 inbound customer calls daily while maintaining high quality and productivity standards.
Query Resolution: Address customer queries, resolve issues effectively, and provide accurate information about services/products.
Performance Metrics: Consistently meet daily, weekly, and monthly targets, including Average Handling Time (AHT), quality scores, and customer satisfaction (CSAT).
Value Addition: Identify opportunities to upsell or cross-sell relevant products and services during customer interactions.

Required Candidate Profile

Strong verbal communication and active listening skills in English and Hindi.
Ability to handle customer queries patiently and professionally.
Basic computer proficiency and familiarity with handling call center tools/software is a plus.
Targets-driven mindset with an openness to upselling.
Ready to work from the Noida office.

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