{"@context":"https://schema.org","@type":"JobPosting","title":"Inbound voice process - Customer Service | Andheri","description":"

Greetings from Datamatics Business Solutions!

We are hiring for Customer Service Inbound Voice process.

Job Description -

Handle incoming customer calls in a timely and professional manner.
Identify customer needs, clarify information, and provide accurate solutions.
Resolve product or service-related issues effectively within defined TAT.
Escalate complex cases to the appropriate department when required.
No Sales and targets.

Desired candidate profile -

Graduation mandatory for freshers / Experienced candidates with HSC can apply
Good communication skills
Willingness to achieve highest customer satisfaction.

Working timings 8am to 5pm/9am to 6pm/ 10am to 7pm/ 11am to 8pm (Any 9 hours shift can be assigned as per client requirement).

Working days - 6 days working (Any 1 rotational week off).

Job Location- Andheri (10 mins walking distance from JD Nagar/Chakala metro station)

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