Inbound Voice blended Executives

We are having opening position for Inbound Voice blended process for MNC Company .

For more information call HR : Riyazy :[phone removed]

Designation: Inbound Voice blended process

Location : Bangalore, White field .

Experience needed: 1 - 4yrs in Voice process, Chat / Email

;

Language : Hindi , English

Shift timings : 6-day working, 12x7 rotational shifts (8 AM - 8 PM), 9-hour shift with 1- hour break

Note : Candidate who don't know Hindi to speak ...kindly don't apply .

(BFSI preferred) is good to short list.

* Versant 3.5+ (mandatory); email writing proficiency (grammar, tone,

clarity)

* Exposure to banking basics (accounts, cards, digital channels) is advantage.

Grades BPO 1

Responsibilities:

• Handle inbound customer calls and manage service emails per defined SLAs
• Accurately authenticate customers and record interactions in CRM
• Resolve queries on accounts, cards, payments, digital banking; escalate as per SOP
• Meet AHT, First Contact Resolution, NPS, Accuracy and Compliance targets
• Follow schedule adherence and real-time instructions from RTA/WFM
• Tag and update case dispositions; maintain email templates and tone guidelines
• Adhere to information security, data privacy and KYC guidelines
• Participate in training, nesting, and periodic re-certifications

Knowledge/Experience:

• Basic BFSI concepts: account types, card lifecycle, dispute/chargeback basics
• Customer verification/KYC steps; awareness of compliance dos & don'ts
• Standard call/email handling SOPs; complaint & escalation handling

Technical Skills:

• ACD/EPBX and softphone usage; ticketing/CRM systems
• MS Office (Outlook, Excel basics), email etiquette tools/templates
• Typing speed 35+ wpm; accuracy in data entry

Competencies:

• Clear communication (English/Hindi); vernacular advantage
• Empathy, patience, problem solving
• Attention to detail and process discipline
• Resilience under volume spikes; teamwork