Inbound Team Lead
Fatakpay Digital · Mumbai · onsite · Posted 30d ago
₹2.2L - ₹4.0L PA2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
1. Team Management:
o Supervise, guide, and motivate a team of customer service agents.
o Monitor daily operations to ensure team members meet their KPIs, including call handling, resolution time, and quality scores.
o Schedule and manage
o Supervise, guide, and motivate a team of customer service agents.
o Monitor daily operations to ensure team members meet their KPIs, including call handling, resolution time, and quality scores.
o Schedule and manage
Sourced from naukri
Skills
Customer ServiceCustomer SupportCustomer Handling
About Fatakpay Digital
Fatakpay Digital
Financial Services
Mumbai
US
₹9.2L PA avg
Avg at Fatakpay Digital
₹2.3L – ₹4L PA
This role
About
FatakPay Digital Private Ltd is a digital-only lending platform that provides virtual credit cards. The solution offers a 100% digital and paperless way to transact with a 'scan now, pay later' facility and easy repayment options. The company emphasizes teamwork, design, creativity, and technology to build top-notch Financial Tech products.
Founded by a team of four IIT-B and Erasmus University alumni with over 70 years of combined experience in Tech and Finance, FatakPay aims to provide quick and convenient access to credit during financial emergencies. The platform guarantees a transparent transaction experience without interest fees or hidden charges.
Industries
CreditFinTechMobile AppsPayments
Employee ratings
10 reviews
3.2/ 5
Culture
2.8
Career growth
2.8
Work-life
2.9
Employees rate it well for
Compensation & Benefits33Job Security32
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